One of the goals of almost any company is to work to achieve greater efficiency within their processes. This goal is shared by Enzymedica, and it is our belief that through becoming more efficient, we improve both the quality of our product and our customers’ experience. In pursuit of that goal, we are pleased to welcome Lean Six Sigma consultant Bill Trudell to our team.
Lean Six Sigma is best described as both a management concept and a philosophy. Six Sigma seeks to minimize defects (errors) in a process by removing variability. Lean is a philosophy of eliminating waste from processes (time, materials, and energies). Together, they form an unbeatable combination that will help to lead Enzymedica through continual growth and during development of new products.
“All company’s have waste. Some choose to work on it and some just don’t. […] “The goal in Lean is satisfying customers and eliminating waste in the product flow so that customers don’t have to pay for it,” said Trudell.
Trudell is no stranger to eliminating waste in processes. His career has centered on improving processes in companies for 25 years. He initially developed an interest in process analysis while working as a supervisor at a boat manufacturer, and says that his favorite part of his job was working through solutions that would address concerns within his company.
Over time, he gained further training on eliminating process waste and decided to build his career on those ideals. He is the author of the book Lean Six Sigma That Works: A Powerful Action Plan for Dramatically Improving Quality, Increasing Speed, and Reducing Waste, and has another book, Relentless Improvement: True Stories of Lean Transformations, which will soon go to print.
Change can be intimidating for many companies. In certain cases, the very culture of a company can be to ‘resist change.’
“Culture eats tactics for breakfast,” says Trudell. By embracing a culture of change and constant improvement, company processes can be improved, products can be improved, and employee relations can see improvement.
Lean Six Sigma uses a variety of tools to identify waste within processes. In one exercise, a group of team members at Enzymedica worked together to create a “map” showing each and every step that the company takes to create a new product.
Employees also completed surveys that served to identify perceived areas for possible improvement in processes, as well as to gain a feel for which departments within the company communicate with each other the most.
As part of the mapping exercise, employees designated certain areas along Enzymedica’s new product process as “bottlenecks.” These bottlenecks, for various reasons, cause the process to slow down, usually to wait for a decision or some other input.
After the bottlenecks have been identified, process improvement teams are created to better understand the root causes of the bottlenecks, and work towards creating a solution.
Numerous other Lean Six Sigma exercises also take place to understand how a company works. Production facilities are carefully measured and the movement of staff mapped out. Departments within the company meet to discuss what they need from other departments in order to complete their goals. Employees are surveyed to help determine areas for improvement already noted by the staff.
The goal of these exercises is two-fold. First, waste is eliminated from within current processes, and Enzymedica can work to bring our already exceptional quality to a new level. Second, Enzymedica staff will learn new ways of approaching problems and receive a wide arsenal of tools to improve our quality and customer experience into the future.